As Tommy’s Car Wash Systems began building its franchising chain in the middle of 2010’s, the cars arriving to the washing station were typically recognized by scanning the RFID sticker in the window. The technology required member registration on the spot, which was inconvenient and frustrating for both customers and personnel.

Tommy’s Express wanted to simplify the process for the best possible customer experience. The main emphasis was on creating a steady, scalable technology that would support the franchising chain in its quest for fast growth.

A simple, frictionless customer experience is at the core of  Tommy’s Express success.

Now, the car and customer are recognized by automatically reading the license plate;  the member can register and control the membership remotely, using advanced digital tools.

A member can choose either a single wash or an endless amount of them, valid at any Tommy’s Express in the United States. While registration using RFID technology can take up to one day, Tommy’s Express handles it in mere 45 seconds.

Better operational management

The Manager application handles chemicals amounts, guarantee requests, purchase orders and other expenses. It also provides valuable analytics about customer behavior and gives the entrepreneurs a clear overview on every unit’s turnover and financial results.

Vincit played a significant role at the starting phase of Tommy’s Express: the agile, solution-oriented approach has resulted in a long-term companionship.

Car wash platforms are often criticized for unreliable systems and missing features. Tommy’s Express has succeeded in resolving the problems that conventional chains are still battling. Both the members and franchisees compliment the chain’s convenience and reliability.

Vincit has helped Tommy’s Express to raise into one of the fastest growing franchising chains in the United States, with the number of members already boasting several hundreds of thousands. The secret ingredients of this long-lasting companionship include common, long gathered knowledge, efficient working practices and software that is most scalable and future-proof.